Refund policy

Refund & Return Policy

At Tres Evolutif, every product is made to order just for you. Because of this, we are unable to accept returns or exchanges for buyer's remorse or incorrect size/model selection.

We do accept refund or replacement requests for:

• Damaged or defective items received
• Incorrect item received (wrong design, wrong case model)
• Items lost in transit

To be eligible, you must:

• Contact us within 14 days of delivery at support@tresevolutif.com
• Provide your order number and a clear photo of the issue

How we resolve it:

• We will offer a free replacement or a full refund at our discretion
• Refunds are issued to the original payment method within 5–10 business days

We do not cover:

• Damage caused by misuse or normal wear
• Incorrect device model selected at checkout
• Delays caused by carriers or customs